Britain 2020 pandemic Department Britain

Major change to PIP telephone assessments announced - what it means for everyone making a claim

Department for Work and Pensions (DWP) suspended all face-to-face assessments for disability and health benefits in March 2020 in response to the coronavirus pandemic and subsequent UK-wide lockdown.

Since that time, paper-based and telephone assessments have been in place for Personal Independence Payment (PIP) and other health benefit claims.

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