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Instant fine warning issued to Brits with Vodafone, Virgin Media, TalkTalk or Sky Broadband
21.06.2022 - 19:43 / manchestereveningnews.co.uk
People who get their broadband from Virgin Media, TalkTalk, Vodafone or Sky Broadband have been issued a fine warning. If a member of staff visits your house and you don't answer the door, you can be fined as much as £110 - depending on which provider you're with.
Many people don't realise that some broadband providers can charge you a fixed fee if an engineer visits and you don't answer the door. The rules have caused controversy amongst customers.
You can also get compensation if an engineer misses an appointment. But this is often a fraction of what you'd pay for missing one yourself. This is how much the biggest broadband providers will charge you if an engineer is called out to no avail:
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These firms have been approached for comment.
Virgin Media customer Emma Robinson, 42, from Surrey, hit out at the doorbell tax to The Mirror.
She said: “I have two young children and it’s not unusual for me to fail to hear the doorbell ring if I am upstairs giving my baby a bath. Now Virgin want to fine me for not answering my door when they rarely pick up the phone themselves and offer some of the worst customer service on the market. Unbelievable.”
Martyn James, of complaints handling group, resolver.co.uk, said: “Anyone who has spent ages trying to get an appointment for a fault – or has waited at home till the evening with no knock on the door – will be outraged that a missed appointment could result in a charge.
“The broadband industry has a pretty terrible reputation for missed appointments, service and sorting complaints. Until the sector has its house in order, it shouldn’t be charging extra for anything – including missed
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