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Furious nan misses out on £1,200 TUI Holiday after 13 hour flight delay
18.05.2022 - 20:01 / dailyrecord.co.uk
A fuming grandma missed out on her £1,200 TUI holiday after her flight was held up for 13 hours - with staff telling passengers to wait in the airport.
Lesley Horner arrived early for her flight to Palma, Majorca where she would then travel on to Cala D'or, arriving in time for lunch.
However, she was left stunned after finding out her flight had been delayed by 13 hours - and wouldn't arrive on the Spanish island until after 9pm, the Liverpool Echo reports.
After spending five hours in the airport lounge, Lesley decided she couldn't wait any longer and was forced to ditch her holiday altogether.
TUI said the plane was delayed due to a technical fault - and they were unable to find somewhere for the stranded passengers to stay, so asked them to go home or stay at the airport.
Lesley said: “My main thing is I’m angry about it, plus I would be scared to book again now that this has happened - I'm just numb. It makes you feel uncertain about everything – they throw you to the wolves once they’ve got your money.
“On the way out, the terminal was full of people – I just looked the other way and thought ‘I’ve got to get out of here.”
Lesley, from Brighouse, West Yorkshire, booked a last-minute break on May 5, and was looking forward to spending ten days in Cala D'or. She arrived at Doncaster Airport at 4am on Wednesday, May 11 expecting to be on the plane to Palma, Majorca, at 6.15am.
However, once she’d checked in, she discovered her flight with TUI had been delayed by 13 hours as the only plane they had available was stuck in Tenerife.
She said passengers were only told about the delay after everyone had checked in, and that most of the holidaymakers were over 60. They were told they would be taken to a hotel until the flight
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