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Face-to-face support for benefit applications available in every local council area across Scotland
28.12.2022 - 17:53 / dailyrecord.co.uk
Social Security Scotland is celebrating one year of providing in-person support designed to help people access devolved benefits. The service is now available for free in all 32 local authorities across the country.
Scotland’s welfare department aims to make its services as accessible as possible to ensure nobody misses out on support they may be entitled to claim. People can book face-to-face meetings with an adviser at home or at a preferred location in their local community, or they can choose to do it over the phone or by video call.
Social Security Scotland is keen for people to be aware that they can pick a venue and time most convenient for them, but can also rearrange appointments easily if something pops up that can’t be postponed. This means people can apply for any of the 12 benefits administered by Social Security Scotland online, by phone, through the post or in person - making benefits easier to access.
A Social Security Scotland client reflected on how the commitment to providing personal support made a positive change to them in the Agency’s recent annual Client Survey.
They said: “She asked if I had any issues filling in forms. I’m actually dyslexic, so somebody phoned me and he filled out the form for me. That was really helpful, getting someone else to fill it in, iIt was a video call and it was an hour. He was on his computer and he was speaking to me as well as typing it all in for me. That was really good.”
The team of local delivery advisers can answer queries about Social Security Scotland benefits, help people to complete online or paper application forms, offer other support such as identity and document verification and help with submitting change of circumstances information.
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