Couple left devastated as pet crematorium mix-up sees dog’s ashes ‘scattered in field’
01.05.2022 - 16:15
/ dailyrecord.co.uk
A couple have been left devastated after their treasured dog’s ashes were not returned to them after a crematorium mix-up.
Kim Bowers and Martin Conlon and their three children, were heartbroken when 13-year-old bullmastiff Zeus had to be put to sleep after developing a tumour.
After his death, that family handed over their beloved dog to be cremated at CPC Pet Cremation Services (CPC), report Stoke-on-Trent Live.
The family filled out the paperwork and paid £150 to have his ashes returned to them, so they could keep him at the family home alongside the ashes of their Labrador Max, who died two years ago.
But Kim was horrified to receive a phone call from CPC to say Zeus had mistakenly been cremated in a communal chamber with other animals and his ashes had been ‘scattered in a field’.
The company has now apologised to the couple and says a full investigation is taking place.
Thirty-one-year-old Kim said: “Zeus was the world’s best dog and such a character. It was only a few weeks ago that he coughed up some blood and we both knew what it was. We took him to the PDSA at Stoke and there was a tumour on his lung.
“At that point he was still okay but he deteriorated so we took him to be put to sleep. We were devastated.
“The vet asked us what we wanted to do with him and we filled out all the paperwork for his ashes to be returned to us, and chose a casket. We did the same with our Labrador Max when he passed away and we keep his ashes at home. We wanted them to be together.”
Kim and Martin, of Fenton, paid £150 for Zeus’ ashes to be returned to them in a casket following his cremation, and expected him back within two weeks. However, CPC Pet Cremation Services - which operates a number of pet crematoria across the country,